Orders and Shipments

You will receive an email with a link to locate the package as soon as your order has left our warehouse. Make sure it's not in your spam folder, sometimes it ends up there by accident.

Be the first to know

To ensure that your order has been registered correctly, you should receive a confirmation email. If you haven't received anything, send us an email at contact@diseniart.com and we will confirm that everything is correct.

If the delivery address is incorrect, please contact us as soon as possible at contact@diseniart.com to check if your shipment has not yet left our workshops. If your order was shipped before you contacted
contact customer service, remember that the customer
must always be responsible for any extra expenses that may
be incurred

Returns

Has something gone wrong with the order? Don't worry, we'll fix it as quickly as possible!

At DISENIART you have a 30-day money-back guarantee from the day you received the order.

To make a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging. You can follow the return instructions from here.

No problem, we help you solve it. Take a look at our returns and exchanges section here.

we want to help you

Can't find an answer to your questions? Don't worry, we will solve it right away, send us a message from the form CONTACT